Cancellations and Returns
Returns & Exchanges
We take great care to ensure the quality of our products. However, if you notice any water leakage or damage to the box upon delivery, please open the box in the presence of the delivery carrier and check the condition of the product.
If any damage is found, please do not accept the item and return it as is.
We will remake and resend the product at our expense.
If you notice any damage, wilting, or other issues with the product that were not visible from the outside upon arrival or opening, please contact us on the day the product arrives. We will accept returns or exchanges at our expense.
Please note that we may not be able to accept returns or exchanges in some cases, such as wilting or damage caused by the storage conditions after delivery. Please contact us first by phone or at flowergarden.kichijoji.shop@gmail.com.
The maximum compensation amount for returns shall be limited to the purchase price.
Due to the nature of our products, we cannot accept returns or exchanges for customer convenience after the product has arrived. Thank you for your understanding.
Cancellations
Due to the perishable nature of fresh flowers, we are unable to accept cancellations for customer-related reasons once an order has been confirmed. Thank you for your understanding.
