FAQ

We will do our best to accommodate your preferences. However, depending on the season, availability, and your budget, we may not be able to provide specific flowers. Thank you for your understanding.

You can also order items not listed on the online shop. If you call us, we will ask you about your budget and desired style, and suggest items that are suitable for your needs. We also accept inquiries through the contact form.

You can order if the delivery is within Japan.

Please see “Cancellations and Returns” for more details.

Due to the perishable nature of fresh flowers, we are unable to accept cancellations for customer convenience once an order has been confirmed. Thank you for your understanding.

For inquiries and orders in English, we apologize, but we are unable to take orders by phone.

Whenever possible, please place your order through our online shop.

For custom orders or detailed consultations, please contact us by email or through the inquiry form. This allows us to confirm the details accurately and helps prevent any misunderstandings.

When contacting us, please include the following information:

・Preferred date and time for delivery or pickup
・Delivery address and sender information
　(address, name, phone number, company name/title, etc.)
・Product details and quantity
・Name board or message content, if needed
・Contact email address

It is possible to write joint names.

You can enter the name of the sender on the order information input screen, so please enter the joint name there.

Example: Yamada Taro and Hanako

Please note that in order to ensure reliable delivery by courier, we cannot accept anonymous or initialed deliveries.

Yes, payment by bank transfer is also available. Please select “Bank Transfer” when choosing your payment method.

We apologize, but payment by credit card is required.

We apologize, but orders placed through our online shop must be paid for online. If you would like to pay in-store, please contact the shop directly.

For corporate customers, we can accommodate requests such as monthly billing and issuing quotations.

Please feel free to contact us first.

Yes, of course. On the order page, please select “Store Pickup” under “Delivery Method.”

Please let us know in the order notes at checkout or through our inquiry form.

Once payment has been confirmed, we will send a receipt in PDF format by email. We do not mail paper receipts or include them with the delivered item.

For credit card payments, your credit card statement and order confirmation email may also be used as proof of payment.

For bank transfer payments, your bank transfer receipt and order confirmation email may be used as proof of payment.

As a general rule, the receipt description will be stated as “Flower Purchase.”

Delivery is handled by Yamato Transport. If the recipient is not home at the time of delivery, a delivery notice will be left. Please ask the recipient to contact Yamato Transport directly to arrange redelivery.

If a redelivery request is not made within Yamato Transport’s storage period, which is two days including the delivery date, the item will be returned to our shipping facility and disposed of.

Please note that we are unable to offer a refund in this case. We kindly ask that you confirm the recipient’s availability before placing your order.

Yes, we accept deliveries to facilities. Please check with the delivery destination before placing your order, as some facilities may not be able to receive deliveries depending on their rules.

If there is a ward name, venue name, contact person’s name, or other relevant details, please enter them in the notes section.

We will choose wrapping that is suitable for the occasion. If you have any special wrapping requests, we may be able to accommodate them for an additional fee. Please contact us for details.

If you would like a name card, please select “Add a Name Card” on the order page and enter the details in the field provided.

Name cards are available for an additional fee. Standing signs for flower stands are included free of charge.

The message card is a folded business-card-sized card. When opened, it is approximately the size of two business cards.

Open: 91 × 110 mm
Folded: 91 × 55 mm (business card size)

Please see “Cancellations and Returns” for more details.

As a general rule, we do not accept returns or exchanges after the item has been delivered due to customer circumstances. Thank you for your understanding.

Due to the perishable nature of fresh flowers, we are unable to accept cancellations for personal reasons once an order has been confirmed. Thank you for your understanding.